Support
Get help with NearEmpty
Email us
It helps if you tell us your iPhone model, your iOS version, and what you were doing when the problem happened.
Reporting a wrong price
If a price in NearEmpty doesn't match the pump, email us with:
- the station name or brand, and the town or postcode;
- the fuel (unleaded E10, super unleaded E5 or diesel);
- the price you saw at the pump, and the price NearEmpty showed; and
- the date and time you saw it.
A photo of the price sign helps, but only take one when you've parked. Prices are reported by the retailers themselves through the government's Fuel Finder scheme, and NearEmpty refreshes them every few hours, so a price can be out of date. Always check the pump before you fill up.
Quick fixes
- No stations, or the wrong area? Check that location access is on in iOS Settings → Privacy & Security → Location Services → NearEmpty → While Using the App, or search a postcode or town at the top of the Prices or Map tab.
- Wrong fuel or car size? Change them in the Settings tab in NearEmpty. Your car size is used to work out what a tank costs.
- Few stations nearby? Try a larger search distance with the Filter button. In rural areas NearEmpty searches further afield automatically.
Common questions
Our FAQ covers where prices come from, how up to date they are, how the saving is worked out, and what we do with your location.
Legal
SQUAREDMC LTD17 Poole Road, Epsom, KT19 9SQ
Registered in England and Wales, company number 16175464